The YCA Pledge
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| About Us |
Jonathan, Assaf and Jordan Gal are three brothers with a simple business philosophy: if we can provide top quality products at great prices, and offer excellent customer service, then everyone wins. The following is our pledge to you:
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1. Family Business Values
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First and foremost, YCA is a family business. We value honesty and integrity above all, and our reputation means everything to us. You can think of us as the internet equivalent of your neighborhood store. That's us in the picture above. Call the 888 number and one of us will answer the phone. Email us, and one of us will answer your email. Before and after the sale, we are here for you. We are deeply passionate about solar technology and about providing customized solutions to our client's needs. Unlike some other online stores out there, we look forward to your calls and encourage your valuable feedback.
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2. Price Match Guarantee
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We want you to feel absolutely certain that you are getting the best possible price on any of our merchandise. With that in mind, we've created the YCA Price Match Guarantee:
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If you find the same product you want to buy being sold at a lower price somewhere else, let us know and we will match it. Additionally, if you find the product you have already purchased being sold at a lower price, we will refund you the difference for up to 30 days after your purchase. Click here for full details.
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3. Always Free Shipping - Both Ways
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Let's face it - paying for shipping stinks. When shopping at YCA Solar Light Store, you will never pay for shipping within the Continental US, period. And if you need to return an item, you won't pay for shipping it back to our warehouse either. See our Cost Free Return policy below.
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4. Cost Free Returns
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If you're not satisfied with a product you purchased, we'll pay to ship it back to our warehouse and we'll never charge you a restocking fee. Sometimes, a purchase doesn't work out. When this happens, returning it shouldn't be such a hassle and it should not cost you any money. We take pride in treating our customers right both before and after the sale. Simply follow our Return Guidelines and we will do everything in our power to make your return or exchange as quick and easy as possible. (Applies to Continental U.S. Only, Up to $500 in Merchandise)
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5. Secure Shopping
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Credit card and identity security are serious concerns. We use the latest 128-bit SSL technology to ensure that your personal information remains safe. You can verify our SSL Certificate by clicking on the Volusion SSL seal on the left hand side of the site.
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Thank you very much for shopping with us. We appreciate it tremendously. Feel free to contact us with any questions or suggestions.
Sincerely,
Jonathan, Assaf and Jordan Gal
- The YCA Brothers
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